Changes to walk-in times from 7th July
Please be aware that from the 7th July, our walk-in clinic will be closing at 5pm.
Walk-in Clinic
Walk-in Services Available
Our walk-in clinic will prioritise:
– People with genital symptoms
– Services for people aged under 18
– People who need emergency contraception
– People who need PEP
If we are unable to see you at our walk-in clinic, you will be offered an appointment or an alternative service.
Walk-in Opening Times
Monday
8:30am-5:00pm
Tuesday
8:30am-5:00pm
Wednesday
8:30am-11:30am
Thursday
1:00pm-5:00pm
Friday
8:30am-11:30am
This walk-in clinic gets very busy and often reaches maximum capacity. You may be unable to be seen, and signposted elsewhere.
Contraceptive pills are available from GPs and some pharmacies.
Emergency contraceptive pills are available from GPs and some pharmacies.
STI testing kits can be ordered online.
Walk-in Important Information
Our walk-in service reaches capacity most days, meaning some patients may be signposted elsewhere for services.
We advise that you only attend this walk-in clinic if you have an urgent problem.
See the below links for other ways to access services:
Contraception – Contraceptive pills are available from GPs and some pharmacies. Some GPs also offer implants and coils.
Emergency contraceptive pill – Available from GPs and some pharmacies.
Other clinics – We have other sexual health clinics available.
STI testing – If you’re aged 16+ with no symptoms, you can order a testing kit online.
Booked Appointment Clinic
Booked Appointment Services Available
Booked Appointment Opening Times
Monday
1:00pm-6:30pm
Tuesday
1:00pm-6:30pm
Wednesday
1:00pm-3:30pm
Thursday
11:30am-6:30pm
Friday
1:00pm-3:30pm
Saturday
9:00am-12:30pm
Booking An Appointment
To book an appointment, call 0808 178 0955 or book online by setting up a Personal Health Record
Not all appointments can be booked online – if you need a IUD/IUS (coil) fitting, removing or replacing, please call 0808 178 0955.
Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.
Important Service Information
Abuse towards staff will not be tolerated – Aggressive, violent and threatening behaviour towards NHS staff or other service users will not be tolerated. Individuals behaving violently towards staff or other service users will be reported to the police.
Accessing services – Appointments will be booked according to your initial clinical assessment; this means you may not get an appointment on the same day you call. A staff member will advise you on accessing the required service. This may be through our walk-in service, an online STI testing kit (ages 16+), a telephone or booked clinic appointment.
Booked appointments – Appointments can be booked online, or by calling 0808 178 0955.
Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.
Male and female clinicians – We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.
Mpox vaccines – We do not have any mpox vaccines in our services and cannot offer vaccination against mpox. Mpox vaccination is currently being reviewed at a national level. We will continue to add any updates to our website.
No children in clinic – Due to the nature of our services, it is not always appropriate for children to be present during your visit. If you bring children with you, we may not be able to see you for your appointment. If you are unable to attend the clinic without your children, please contact our team and see if this is something we are able to accommodate.
Phone lines – Please be aware that our phone lines are very busy and there may be a delay in answering your call. If your call is not urgent, you may have a shorter wait if you call in the afternoon, when our phone lines are quieter.
Useful information for service users
Click here for information on how we use your data
Click here to see information about Your Rights from our NHS Trust