Need help out of hours?
Non-emergency queries
Please call 111 or visit 111.nhs.uk
Emergency queries
Please call 999
Sexual assault and violence
If you have been sexually assaulted or raped and you do not wish to report to the police, there are free and confidential services available to help and advise you. Please visit our Sexual Assault Support page to view a list of support services.
Emergency Hormonal Contraception (EHC)
You can find out where to access emergency hormonal contraception, otherwise known as ‘the morning after pill’, by visiting our Emergency Contraception page. Or alternatively, you can contact your local pharmacy to see if they can offer EHC.
We advise calling the pharmacy in advance to ensure:
- The pharmacy is open
- Has emergency contraception in stock
- Have the staff to provide emergency contraception
- How much they charge or if you can access it for free
Please note that there are two kinds of pills. One needs to be taken within 72 hours, and the other needs to be taken within 120 hours. EHC is more effective the sooner you take it, so act fast.
PEP (Post-exposure prophylaxis for HIV)
If you have had sexual contact with someone without a condom in the last 72 hours, who you think is at high risk of having HIV, know has HIV or think they may have HIV, you will need to access a treatment called PEP, which may reduce your chances of getting the virus.
PEP must be taken within 72 hours (three days), and ideally should be taken within 24 hours.
If you need PEP out of hours, please attend your local A&E as soon as possible. For more information, click here.
Free STI testing
Our testing kits are available to order online and take at home. They are free, come in discreet packaging, fit through your letterbox and you receive your results via text within 7 days.
To order your free STI testing kit, visit our Online Testing page.
Free condoms with C-Card
To find out where you can register for a C-Card and access free condoms, visit our C-Card page.
Other support services
For more support services which can offer information, help and advice for a range of topics such as alcohol and drugs, domestic abuse, mental health, and more visit our Other Support Services page.
Local services
A&E
Stoke-on-Trent and North Staffordshire
Royal Stoke University Hospital
01782 715444
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QG
South Staffordshire
Queen’s Hospital Burton
01283 566333
Queen’s Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RB
County Hospital (open 8am – 10pm every day)
01782 715444
Weston Road, Stafford, Staffordshire, ST16 3SA
Shropshire
Royal Shrewsbury Hospital
01743 261000
Mytton Oak Road, Shrewsbury, Shropshire, SY3 8XQ
Telford & Wrekin
Princess Royal Hospital
01952 641222
Apley Castle, Grainger Drive, Telford, TF1 6TF
Urgent Care Centres
Stoke-on-Trent and North Staffordshire
Haywood Hospital
0300 303 1268
High Lane, Burslem, Stoke-on-Trent, ST6 7AG
South Staffordshire
County Hospital (open 8am – 10pm every day)
01782 715444
Weston Road, Stafford, Staffordshire, ST16 3SA
Samuel Johnson Community Hospital
01283 511511
Trent Valley Road, Lichfield, Staffordshire, WS13 6EF
Sir Robert Peel Hospital
01827 263 800
Plantation Lane, Mile Oak, Tamworth, Staffordshire, B78 3NG
Shropshire
Whitchurch Community Hospital
01948 666292
Claypit Street, Whitchurch, Shropshire, SY13 1NT
Bridgnorth Community Hospital
01746 762641
Northgate, Bridgnorth, Shropshire, WV16 4EU
Royal Shrewsbury Hospital
01743 261000
Mytton Oak Road, Shrewsbury, Shropshire, SY3 8XQ
Telford & Wrekin
Princess Royal Hospital
01952 641222
Apley Castle, Grainger Drive, Telford, TF1 6TF
Police
In an emergency call 999
For non-emergencies call 101