- If our walk-in and wait clinics are very busy, we have a triage system in place to prioritise patients’ clinical needs so some patients may be signposted elsewhere
- If you are referring a patient to us and you have tried some medications/completed some investigations/tests, or patient has a complicated medical history it is very useful for us to have a summary of this, either a printout given to the patient or a referral letter. We will write back in return.
Time critical access for assessment
When signposting, please ensure that you are aware of the following times:
- Emergency contraception – 72-120 hours
- PEPSE – 72 hours (We do not provide PEP following needlestick injuries, human bites and human bodily fluids splashes into the eye – in these cases please visit/refer to A&E)
Services we do not offer at our clinics
- We do not provide genital dermatology services
- We do not provide sterilisation or vasectomy services
- We do not provide termination of pregnancy services at our clinics, for termination of pregnancy services please signpost people to BPAS or NUPAS
- We do not provide gender reassignment services at our clinics – find a list of gender identity clinics on the NHS website
- We cannot provide any contraception for non-contraceptive reasons (e.g. contraceptive pill or IUD/IUS for someone who isn’t sexually active for the purpose of controlling bleeding), these patients need to be referred to gynaecology via GP
- We cannot provide cervical cytology (smear testing) services in Stoke-on-Trent or Staffordshire; we advise to visit their GP for this service
- We do not provide PEP following needlestick injuries, human bites and human bodily fluids splashes into the eye – in these cases please visit/refer to A&E
Visit our safeguarding page for information about safeguarding and sexual health, or visit the safeguarding section of the MPFT website for more information.
Visit our resources page for posters, leaflets and forms. You can also find PDFs versions of our quarterly service updates on this page.