Referrals information
- If our walk-in and wait clinics are very busy, we have a triage system in place to prioritise patients’ clinical needs so some patients may be signposted elsewhere
- If you are referring a patient to us and you have tried some medications/completed some investigations/tests, or patient has a complicated medical history it is very useful for us to have a summary of this, either a printout given to the patient or a referral letter. We will write back in return.
Time critical access for assessment
When signposting, please ensure that you are aware of the following times:
- Emergency contraception – 72-120 hours
- PEPSE – 72 hours (We do not provide PEP following needlestick injuries, human bites and human bodily fluids splashes into the eye – in these cases please visit/refer to A&E)
Services we do not offer at our clinics
- We do not provide genital dermatology services
- We do not provide sterilisation or vasectomy services
- We do not provide termination of pregnancy services at our clinics, for termination of pregnancy services please signpost people to BPAS or NUPAS
- We do not provide gender reassignment services at our clinics – find a list of gender identity clinics on the NHS website
- We cannot provide any contraception for non-contraceptive reasons (e.g. contraceptive pill or IUD/IUS for someone who isn’t sexually active for the purpose of controlling bleeding), these patients need to be referred to gynaecology via GP
- We cannot provide cervical cytology (smear testing) services in Stoke-on-Trent or Staffordshire; we advise to visit their GP for this service
- We do not provide PEP following needlestick injuries, human bites and human bodily fluids splashes into the eye – in these cases please visit/refer to A&E