Service Update: Phone Line Opening Times (Thursday 16th November)
Please note: Our phone lines will be closed until 11:30AM Thursday 16th November for staff training. This is in effect for all clinics.
Apologies for any inconvenience.
Please arrive 10 minutes BEFORE your appointment time. If you have not arrived by your designated appointment time you may have to be re-booked.
For all sexual health queries, call 0808 178 0955 (Stoke-on-Trent, Staffordshire and Telford & Wrekin) or 0300 404 2996 (Shropshire)
We are receiving a high volume of calls and may not be able to answer your call today. Appointments will be booked according to your initial clinical assessment; this means you may not get an appointment on the same day that you call.
A member of staff will advise you on how to access the service you require. This may be through our walk-in service, an online STI testing kit (ages 16+), a telephone appointment, or a booked clinic appointment.
Online STI Testing Kits
If you’re aged 16+ you can order a free STI testing kit online. Find out more about this on our Online Testing page. If you’re under 16, please call us on one of the numbers above for advice on our services.