Phone lines
If you have a sexual health query or would like to book an appointment, you can call our team on one of the numbers below:
Stoke-on-Trent, Staffordshire and Telford & Wrekin
0808 178 0955
Phone line open:
Monday, Tuesday, Wednesday, Friday 8:30am-4pm
Thursday 9:30am-4pm
Shropshire
0300 404 2996
Shropshire phone line open:
Monday: 8:30am-12pm
Wednesday: 8:30am-4pm
Thursday: 9:30am-4pm
Friday: 8:30am-4pm
Please note that our phone lines are closed on Bank Holidays.
If you need to book an appointment, you may be able to do this online by signing up for a Personal Health Record.
Our Call Handlers
When you call our services, our call handlers may ask you some basic health questions, so:
- You see the correct clinician for your needs
- You are booked into the right appointment slot
- We know how urgently you need to be seen
Please respect our team members when talking to them on the phone, they are trying their best to help you access the service that you need.
Feedback
We value all feedback, whether it’s a positive story about your experience with us, or a way that we could have improved. If you’d like to share feedback, please click on an area below:
Stoke-on-Trent and North Staffordshire
Address
We have a number of clinics across Stoke-on-Trent, Staffordshire, Shropshire and Telford & Wrekin. Find a full list of clinic locations and addresses on our Clinics page.