Personal Health Record (PHR)

• You can book, rearrange or cancel appointments through your PHR account,
• If you want to change your contraception method (for example, to remove an IUD/IUS and replace with an implant, or, to remove an implant and replace with an IUD/IUS), please phone us on 0808 178 0955 (if you live in Stoke, Staffordshire and Telford & Wrekin) or 0300 404 2996 (if you live in Shropshire) before making an appointment online to discuss your needs. It might be necessary to book a double appointment, which can only be done over the phone. DO NOT TRY TO BOOK THIS ON PHR.

• Please arrive 10 minutes BEFORE your appointment time. If you have not arrived by your designated appointment time, your appointment may have to be re-booked.
• This is especially important for appointments to insert or remove a contraception method involving a minor procedure (e.g., the implant, hormonal coil or copper coil). This allows time for necessary investigations, including a urine sample and/or blood pressure check. Should you not arrive in time to do this, we may not be able to complete your procedure during your scheduled appointment.
• Please be aware that due to the nature of our services, it is not always appropriate for children to be present during your consultation. If you bring children with you, we may not be able to complete your consultation and a further visit may be necessary.
• We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.

Cold/flu: If you have a cough or a cold, please consider re-booking your appointment, to avoid spreading any germs.

Mpox precautions: Please stay at home and call 111 for advice if you have symptoms of fever and/or rash, and you or your recent sexual contacts have had any travel – within 21 days of your symptoms starting – to any of the following African countries: Democratic Republic of Congo, Republic of Congo, Central African Republic, Burundi, Rwanda, Uganda, Kenya, Cameroon, Gabon, Angola, South Sudan, Tanzania, Zambia

To register for a PHR account, you need to accept the 3 terms and conditions boxes above, then select ‘Register Now’. You will then be directed to the PHR login page, where below it will give you the option to register for a PHR account.

You will need to provide a private email account and mobile number and verify both as part of the registration process. You will need to verify your email address within 24 hours, if you do not verify within this time period you will need to start the registration process again.

If you haven’t received a verification email when signing up to the PHR check your junk folder. If no email has been found, click on the ‘Help’ button on the registration page and select ‘Resend registration confirmation email’.

Once you have verified your details by following the link sent via email, you can log in with your email and password.

Once you have logged in, you will be taken to the verification code screen where you will need to input the code sent to the mobile phone number you registered with and select verify. You will have three attempts to enter your verification code. If you do not receive the code, you can use the ‘Resend’ button.

You will then be taken to the ‘My Details’ section of your PHR account, where you will need to enter your details.

We use a national database of postcodes to find addresses, which is not always up to date. If your postcode is not recognised, please call us on 0808 178 0955 (residents of Stoke, Staffordshire and Telford & Wrekin) or on 0300 404 2996 (residents of Shropshire) and we will send you a direct invite to register for your PHR account.

To sign up for a PHR account, you will need to provide your email address, mobile phone number, home address and some additional personal information including full name, date of birth, gender identity and sex assigned at birth.

If you have already created a new PHR account, you can login to your account to book and manage appointments via the ‘Register Now’ button at the bottom of the online booking page. You will need the same details and password you created upon your registration.

For security reasons, you are unable to change your email and mobile number on your PHR account. Should you wish to make a change, please contact us on 0808 178 0955 (residents of Stoke, Staffordshire and Telford & Wrekin) or on 0300 404 2996 (residents of Shropshire). You will need to verify your identity before we can make these changes.

You can reset your password on the login page by clicking the ‘Help’ button. By doing this, you can choose to either reset your password or re-send your registration confirmation email.

Once you have registered and logged in to your PHR account, you can book an appointment by going to the ‘Appointments’ section on the homepage and clicking the ‘Book Appointment’ button.

You will be asked a series of questions to find the right appointment type for you. Based on your answers, you may be offered a telephone or face-to-face appointment, or be signposted to the correct services. If you require an appointment to change your contraception method, please phone us on 0808 178 0955 (residents of Stoke, Staffordshire and Telford & Wrekin) or on 0300 404 2996 (residents of Shropshire) to discuss your needs before booking online. It might be necessary to book a double appointment. If this is the case, we will book this for you over the phone. DO NOT TRY TO BOOK THIS THROUGH PHR.

You can also view and manage your appointments from the ‘Appointment’ section. To cancel the appointment, click the ‘Cancel’ button next to your appointment information. If you then need to re-arrange, select the ‘Book Appointment’ button.

Once you have booked your appointment, you will be able to view and manage the appointment in the ‘Appointments’  section of your PHR account. You will receive an appointment reminder by text message 48 hours before your appointment.

If you are unable to access your PHR account for any reason, please call us on 0808 178 0955 (residents of Stoke, Staffordshire and Telford & Wrekin) or on 0300 404 2996 (residents of Shropshire) during clinic opening hours.

Some users may experience issues when entering their GP details. If you cannot find your GP, please tick the option which states ‘Continue without GP details’.

Alternatively, you can call to book an appointment on 0808 178 0955 (residents of Stoke, Staffordshire and Telford & Wrekin) or 0300 404 2996 (residents of Shropshire