IMPORTANT CLINIC INFORMATION
Finding our Clinic
Due to the recent construction in Telford Town Centre for the new Station Quarter, some people may have trouble finding the clinic. We have created a quick navigation guide to for details on parking and how to find us. Click here for more information.
Walk-In Clinic – Limited Availability
We currently have limited availability at our walk-in clinic, and you may be signposted elsewhere. Priority will be given to emergencies and people aged under 18. If possible, we advise that you book an appointment online with a Personal Health Record or by calling 0808 178 0955.
Walk-in Clinic
Walk-in Services Available
Our walk-in clinic will prioritise:
– People with genital symptoms
– Services for people aged under 18
– People who need emergency contraception
– People who need PEPSE
If we are unable to see you at our walk-in clinic, you will be offered an “no talk test”, an appointment, or signposted to alternative services.
Walk-in Opening Times
We currently have limited availability at our walk-in clinic, and you may be signposted elsewhere. Priority will be given to emergencies and people aged under 18. If possible, we advise that you book an appointment online with a Personal Health Record or by calling 0808 178 0955.
Monday
8:30am-11:30am
Tuesday
12:30pm-6:30pm
Friday
8:30am-11:30am
Saturday
Alternate weeks, next clinic on 23rd November
12:30pm-3pm
(ages 18 and under)
Please note: Due to the limited capacity of our walk-in service, we will guarantee that you will be triaged by a clinician, and an appropriate appointment arranged for the same day or a future date. Our walk-in services will prioritise:
– Patients with STI symptoms
– People aged under 18
– Emergency contraception
– Post-exposure prophylaxis for HIV following sexual exposure (PEPSE)
Our walk-in clinic may close at any time if maximum capacity is reached.
Booked Appointment Clinics
Booked Appointment Services Available
Contraception (including coils and implants)
Booked Appointment Clinics
Monday
1pm-3:30pm
Tuesday
4:30pm-6:30pm
Wednesday
8:30am-11:30am
1pm-3:30pm
Thursday
1pm-3:30pm
Friday
1pm-3:30pm
Saturday
Alternate weeks, next clinic on 23rd November
8:30am-3pm
Booking An Appointment
To book an appointment, call 0808 178 0955 or book online by setting up a Personal Health Record
Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.
Important Service Information
Abuse towards staff will not be tolerated – Aggressive, violent and threatening behaviour towards NHS staff or other service users will not be tolerated. Individuals behaving violently towards staff or other service users will be reported to the police.
Accessing services – Appointments will be booked according to your initial clinical assessment; this means you may not get an appointment on the same day you call. A staff member will advise you on accessing the required service. This may be through our walk-in service, an online STI testing kit (ages 16+), a telephone or booked clinic appointment.
Booked appointments – Appointments can be booked online, or by calling 0808 178 0955.
Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.
Male and female clinicians – We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.
Mpox vaccines – We do not have any mpox vaccines in our services and cannot offer vaccination against mpox. Mpox vaccination is currently being reviewed at a national level. We will continue to add any updates to our website.
No children in clinic – Due to the nature of our services, it is not always appropriate for children to be present during your visit. If you bring children with you, we may not be able to see you for your appointment. If you are unable to attend the clinic without your children, please contact our team and see if this is something we are able to accommodate.
Phone lines – Please be aware that our phone lines are very busy and there may be a delay in answering your call. If your call is not urgent, you may have a shorter wait if you call in the afternoon, when our phone lines are quieter.
Take a tour of our Bishton Court Clinic
Useful information for service users
Click here for information on how we use your data
Click here to see our Service User and Carer Charter
BPAS- British Pregnancy Advisory Service: www.bpas.org
Telford STARS- Support for alcohol or drug use: www.telfordstars.org
Telford and Wrekin Domestic Violence services: Domestic abuse – Telford & Wrekin Council