Severn Fields Health Village

Important Service Information

Abuse towards staff will not be tolerated – Aggressive, violent and threatening behaviour towards NHS staff or other service users will not be tolerated. Individuals behaving violently towards staff or other service users will be reported to the police.

Accessing services – Appointments will be booked according to your initial clinical assessment; this means you may not get an appointment on the same day you call. A staff member will advise you on accessing the required service. This may be through our walk-in service, an online STI testing kit (ages 16+), a telephone or booked clinic appointment.

Booked appointments – Appointments can be booked online, or by calling 0300 404 2996.

Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.

Male and female clinicians – We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.

No children in clinic – Due to the nature of our services, it is not always appropriate for children to be present during your visit. If you bring children with you, we may not be able to see you for your appointment. If you are unable to attend the clinic without your children, please contact our team and see if this is something we are able to accommodate.

Phone lines – Please be aware that our phone lines are very busy and there may be a delay in answering your call. If your call is not urgent, you may have a shorter wait if you call in the afternoon, when our phone lines are quieter.

Live in Wales? 

Sexual Health Wales provide free STI testing kits, condoms by post and sexual health advice. Visit their website at at www.shwales.online

Useful information for service users

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Click here to see our Service User and Carer Charter