Walk-in Clinics
Walk-in Clinic Services Available
Our walk-in clinic will prioritise:
– People with genital symptoms
– Services for people aged under 18
– People who need emergency contraception
– People who need PEPSE
If we are unable to see you at our walk-in clinic, you will be offered an “no talk test”, an appointment, or signposted to alternative services.
Walk-in Opening Times
Wednesday
12:30pm – 3:00pm
4:00pm – 7:00pm
Booked Appointment Clinics
Booked Appointment Clinics
Contraception (including coils and implants)
Booked Appointment Opening Times
Monday
8:00am – 12:00pm
Thursday
12:00pm – 4:00pm
Friday
8:00am – 4:00pm
Saturday Clinic Temporarily Postponed: Our clinic which previously ran on a Saturday is temporarily postponed, we will update this page with the latest opening times when the Saturday clinic re-opens.
Booking An Appointment
To book an appointment, call 0300 404 2996 or book online by setting up a Personal Health Record
Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.
Important Service Information
Abuse towards staff will not be tolerated – Aggressive, violent and threatening behaviour towards NHS staff or other service users will not be tolerated. Individuals behaving violently towards staff or other service users will be reported to the police.
Accessing services – Appointments will be booked according to your initial clinical assessment; this means you may not get an appointment on the same day you call. A staff member will advise you on accessing the required service. This may be through our walk-in service, an online STI testing kit (ages 16+), a telephone or booked clinic appointment.
Booked appointments – Appointments can be booked online, or by calling 0300 404 2996.
Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.
Male and female clinicians – We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.
Mpox vaccines – We do not have any mpox vaccines in our services and cannot offer vaccination against mpox. Mpox vaccination is currently being reviewed at a national level. We will continue to add any updates to our website.
No children in clinic – Due to the nature of our services, it is not always appropriate for children to be present during your visit. If you bring children with you, we may not be able to see you for your appointment. If you are unable to attend the clinic without your children, please contact our team and see if this is something we are able to accommodate.
Phone lines – Please be aware that our phone lines are very busy and there may be a delay in answering your call. If your call is not urgent, you may have a shorter wait if you call in the afternoon, when our phone lines are quieter.
Live in Wales?
Sexual Health Wales provide free STI testing kits, condoms by post and sexual health advice. Visit their website at at www.shwales.online