Important Notice - Clinic Closure for Thursday 17th April & Easter Weekend
Due to unforeseen circumstances, there will be no clinical staff available from 4:30PM on Thursday 17th April. The clinic will remain open for general enquiries only, but no appointments slots will be available for Thursday afternoon and evening. Please do not attend for clinical enquiries as staff will be unable to assist you.
Our clinics are also closed on the Easter Bank Holidays – Friday 18th and Monday 21st April, but this clinic will also be closed on Saturday 19th April. The clinic will reopen Tuesday 22nd April (see below for opening times).
See our Help Out of Hours page for where to get help or information when we’re closed.
Walk-in Clinic
Walk-in Services Available
Our walk-in clinic will prioritise:
– People with genital symptoms
– Services for people aged under 18
– People who need emergency contraception
– People who need PEP
If we are unable to see you at our walk-in clinic, you will be offered an appointment or an alternative service.
Walk-in Opening Times
Monday
8:45am-11:30am
Tuesday
12.30pm–2.30pm
3:30pm-6:30pm (under 18s only)
Wednesday
8:45am-11:30am
Booked Appointment Clinic
Booked Appointment Services Available
Booked Appointment Opening Times
Monday
1:00pm-4:00pm
Tuesday
8:30am-7:00pm
Wednesday
1:00pm-4:00pm
Thursday
1:00pm-7:00pm
*17/04/25 – There will be no clinical staff or appointments available from 4:30PM.
Friday
8:30am-4:00pm
Saturday
8:45am-12pm
Booking An Appointment
To book an appointment, call 0808 178 0955 or book online by setting up a Personal Health Record
Not all appointments can be booked online – if you need a IUD/IUS (coil) fitting, removing or replacing, please call 0808 178 0955.
Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.
Important service information
Abuse towards staff will not be tolerated – Aggressive, violent and threatening behaviour towards NHS staff or other service users will not be tolerated. Individuals behaving violently towards staff or other service users will be reported to the police.
Accessing services – Appointments will be booked according to your initial clinical assessment; this means you may not get an appointment on the same day you call. A staff member will advise you on accessing the required service. This may be through our walk-in service, an online STI testing kit (ages 16+), a telephone or booked clinic appointment.
Booked appointments – Appointments can be booked online, or by calling 0808 178 0955.
Please arrive 10 minutes BEFORE your appointment time. You may have to be re-booked if you have not arrived by your designated appointment time.
Male and female clinicians – We have male and female sexual health staff working in our clinic, who carry out intimate examinations and coil procedures. We cannot guarantee whether your clinician will be male or female on the day.
Mpox vaccines – We do not have any mpox vaccines in our services and cannot offer vaccination against mpox. Mpox vaccination is currently being reviewed at a national level. We will continue to add any updates to our website.
No children in clinic – Due to the nature of our services, it is not always appropriate for children to be present during your visit. If you bring children with you, we may not be able to see you for your appointment. If you are unable to attend the clinic without your children, please contact our team and see if this is something we are able to accommodate.
Phone lines – Please be aware that our phone lines are very busy and there may be a delay in answering your call. If your call is not urgent, you may have a shorter wait if you call in the afternoon, when our phone lines are quieter.